Terms of Service
Last updated: April 20, 2026
1. Introduction
Welcome to LearnMusic. These Terms of Service govern your use of our marketplace platform and related services. By using LearnMusic, you agree to these Terms.
In these Terms, Music Education Technology Ltd is the operating entity referred to as we, us, and our.
LearnMusic operates two distinct services:
- The Marketplace: A safeguarded platform where students find vetted music teachers, book lessons, and pay securely.
- AI Practice Assistant: A separate app and web experience that provides practice guidance between lessons.
2. Eligibility
To use LearnMusic, you must:
- Be at least 18 years old, or have parental/guardian consent if under 18
- Provide accurate, complete information during registration
- Maintain the security of your account credentials
- Comply with all applicable laws and regulations
3. The Marketplace
3.1 Our Role
LearnMusic operates as a marketplace connecting students with independent music teachers. We are not a tutoring agency. Teachers are independent contractors, not employees of LearnMusic.
3.2 Teacher Vetting
We review identity, DBS, and qualification information submitted by teachers and display verification statuses where checks have been completed. Teachers remain responsible for the accuracy of the information they provide.
3.3 Bookings and Payments
- Payments are processed securely through Stripe
- Teachers set their own rates
- Platform fees are included in displayed prices
- Refunds are subject to the cancellation policy below
3.4 Cancellations and Refunds
- Cancel at least 24 hours before your lesson and you are refunded in full.
- Cancel less than 24 hours before, and the lesson is charged. Your teacher is paid for it: the time was held for you and cannot be filled at that notice.
- If your teacher cancels, you are refunded in full whatever the notice.
Nothing here affects your statutory rights as a consumer.
For booking, payment, cancellation, or refund concerns that need review, see our complaints and escalation guidance.
3.4 Safeguarding
We apply moderation controls to on-platform messaging and may review communications when investigating safety concerns, abuse reports, or policy breaches. We reserve the right to suspend accounts that violate safeguarding policies.
For how LearnMusic explains teacher trust facts, on-platform conduct, urgent external support, and safeguarding reporting routes, see our safeguarding guidance.
4. AI Practice Assistant
The AI Practice Assistant is a separate service with its own subscription. It provides practice guidance and feedback but:
- Does not replace professional music instruction
- Is designed to reinforce what teachers assign
- May not be suitable for all learning needs
- Requires a separate subscription from marketplace lesson bookings
5. User Conduct
You agree not to:
- Provide false information
- Harass, abuse, or harm other users
- Circumvent payment through off-platform transactions
- Share inappropriate content
- Violate intellectual property rights
- Attempt to gain unauthorised access to systems
6. Intellectual Property
All content on LearnMusic, including logos, designs, and software, is owned by LearnMusic or our licensors. You may not use our intellectual property without written permission.
7. Limitation of Liability
LearnMusic is provided “as is.” We do not guarantee uninterrupted service, error-free operation, or specific learning outcomes. To the maximum extent permitted by law, we disclaim liability for indirect, incidental, or consequential damages.
8. Termination
We may suspend or terminate accounts that violate these Terms. You may close your account at any time. Outstanding payments and obligations survive termination.
9. Changes to Terms
We may update these Terms from time to time. Continued use after changes constitutes acceptance. We will notify users of significant changes via email or platform notification.
10. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales.