Teacher Introduction Terms

LearnMusic invests in attracting students, presenting teacher profiles and operating booking and payment services. The limited protection below supports that investment and continued access to new students. It does not prevent you from teaching independently or working with students whom LearnMusic did not introduce.

We will show the Introduction date and protection end date in your account. If the date or student identity is wrong, contact team@learn-music.co.uk so we can review the evidence and correct it. A new enquiry, cancellation, account change or later rebooking by the same student does not restart the period.

A student is excluded if, before the Introduction, you already taught that student or had a genuine, independently established enquiry about teaching that student. Tell us as soon as reasonably practical and provide proportionate supporting evidence if requested. Failure to report immediately does not by itself remove a genuine pre-existing-relationship exception. This provision does not capture other family members automatically.

During that period, all paid music lessons you provide to that introduced student must be booked and paid through LearnMusic. You must not move those bookings or payments off-platform unless LearnMusic has first expressly authorised a specific exception in writing. No general paid-release option applies under these terms. You must not solicit, encourage, arrange or knowingly accept direct or third-party payment for those lessons, including cash, bank transfer or a payment link outside LearnMusic. You must not cancel, misdescribe, conceal, artificially postpone or move a booking to evade this requirement. You must not arrange payment through another person, business, account or payment processor on your behalf to evade it, or knowingly participate in a student's arrangement to do so.

If the student asks to pay directly during the period, explain the requirement and direct them to the appropriate LearnMusic booking route. A student asking, agreeing or preferring to pay directly is not an exception and does not waive your obligation. You are not required to accept a lesson or work without payment.

This clause concerns booking and payment, not a ban on legitimate lesson-related communication or face-to-face teaching. Separate safeguarding and communications rules still apply. It applies to lessons scheduled to take place during the Protection Period, not an unlimited stream of future lessons. After it expires, this clause does not require subsequent lessons to be booked through LearnMusic. Existing paid bookings remain subject to their booking, cancellation and refund terms; their date must not be manipulated to evade this clause.

Depending on the seriousness, intent, recurrence and impact, we may give a warning, require a proportionate corrective action, temporarily restrict new introductions or profile promotion, suspend a listing, or terminate access to the marketplace. Deliberate circumvention is a serious breach. One confirmed deliberate incident may be sufficient to terminate your marketplace access and remove your profile from LearnMusic's search, recommendations and marketing, even if you have not previously received a warning. Repeated breaches may also justify termination. We will assess the evidence and circumstances, follow the notice and review requirements below, and distinguish deliberate evasion from a genuine error. This is not an automatic penalty triggered by suspicion.

We will give a written statement of reasons in a form you can retain, including the scope and effective date of the restriction and how to request review. For a restriction or suspension, we will normally provide this before or when it takes effect. For termination of all marketplace services, we will ordinarily provide at least 30 days' notice, and comply with any longer applicable requirement. Shorter notice will be used only where a specific applicable legal exception permits it, with the reason recorded and explained to the extent law allows.

You may request a review through team@learn-music.co.uk. We will consider your evidence and give a reasoned outcome within a reasonable period. Where a decision is reversed, we will restore the affected access without undue delay. A restriction must not unnecessarily prevent you from viewing financial records, addressing existing bookings or receiving sums already due. Safeguarding and urgent legal requirements remain separately applicable.

We may seek remedies available under the applicable agreement and law, but these terms do not authorise an arbitrary penalty, retrospective fee or automatic confiscation of earnings. Any disputed claim against you will be explained separately and will not be treated as an established debt merely because LearnMusic alleges a breach. Nothing in this addendum creates a new right to debit your payment method or deduct a disputed sum from your earnings.

We will provide proposed changes to these Teacher Introduction Terms in a form you can retain, explaining the effective date and any action needed. We will give at least 15 days' notice, and longer when legally required or reasonably necessary for relevant adaptations, unless a specific lawful exception applies. For a new or materially expanded introduction restriction, we will require recorded express acceptance before applying it to future introductions. Once the new terms are effective for the relevant onboarding or migration process, no new introductions will be provided under them without that recorded acceptance; any restriction of an existing teacher's access will follow the applicable notice and review requirements. We will not apply adverse new terms retrospectively. If you decline, we will explain any proposed change to future access and follow the applicable notice and review process; earned fees and existing contractual rights remain unaffected.